Mica - I am very happy with my purchase and with the customer service I received from Franks Music. Big thank-you to Mark @ Franks Music Centre!!! Highlights: ~ The guitar is beautiful and exactly as described pictured. The sound is amazing to my ears. ~ It was well packaged for shipping and arrived (across country) within a week. ~ Communication with the seller was excellent. Very friendly and just a pleasure to deal with.
Sarah - I wish I could give Frank's so many more stars! Thank you so much for your quick shipping and great communication. The guitar arrived well packaged and is in perfect condition. The extra strings and picks were so thoughtful and appreciated. Thank you for making this purchase so easy.
Bob - Franks Music was great to deal with , quick and honest communication, along with professional shipping. The guitar arrived well packed and in wonderful condition. A joy to play. I always try to deal local or with Independent shops for the personal service. Franks truly did provide fantastic service and would not hesitate to shop with them again. I highly recommend them !
Hugh - The best! Changed the shipping method at no charge and the pedal arrived the next day! Now that’s Customer Service! 6 stars!
Jody - There is no reason to go elsewhere. The service, prices, selection and staff knowledge are all excellent. I always walk away feeling I got the right piece of gear for my needs at a very fair price.
Jeff - Reliable and honest. They also carry a wide variety of brands and have great prices. Been going to Frank's since I started playing guitar almost 15 years ago and they have never once disappointed me. Guitars, basses, tune-ups, clean-ups, sound system rentals, FX petals - they're always prompt and efficient and excellently priced.
Sonya - Absolutely amazing service! Always willing to make everything just perfect for you!
Chris - I've been shopping at Frank's for almost 30 years. Steve is one of the best guys in music to deal with. Highly recommend.
Pam -Very knowledgeable, helpful, and reasonably priced. I appreciated their expertise and their interest in selling me what I needed, not pressuring me into something more. If you’re looking for anything music, even if you’re like me and have no clue, this is the place to go!
Ty - Frank's is an awesome store, and Steve and Mark are awesome guys, and awesome salesmen. There was no pressure to buy, and plenty of knowledge of the gear and how it works when you actually play it, rather than just reciting the product manual to you. They're honest folks, and they carry some awesome boutique gear not usually available at certain big Canadian retailers. Thanks for a great experience, guys!
Joe - I dropped off my Godin SG for set up new strings etc. I doesn't matter whether it's a $200 guitar or a $2,000 guitar, they treat you like you want to be treated. The price they charged for the job was exceptionally low for the work. it's a great store with great folks!