Frequently Asked Questions

Q:  How can I pay for my online order?
A:  We have a variety of convenient payment options.  They are: VISA ®, MasterCard® and AMEX®; we also accept PayPal® and Interac (participating financial institutions only).  Please allow 2-5 business days to process PayPal® orders. For e-mail money
transfers please contact info@franksmusiccentre.ca

Q:  Do I need a user account to make an online order?
A:  No

Q:  How can I make changes to my online order?
A:  If you need to add to/modify your online order, you can send an email to info@franksmusiccentre.ca or call us at 1-519-352-7370

Q:  Can I order for pick up at my local store?
A:  Yes.  

Q:  Will there be a signature required to deliver my product?
A:  A signature will be required for delivery unless requested otherwise.  If there is no one available to receive the shipment, it will be held at your closest depot for pickup.

Q:  How long does it take to ship out an online order?
A:  All FMC Orders before 3pm are processed and shipped the same day. Orders after 3pm fall on to the next day.

Q:  Do you ship outside of Canada?
A:  We do not currently ship new inventory outside of Canada.
But will ship used inventory into the U.S please contact info@franksmusiccentre.ca

Q:  Can my online order be shipped to my PO box?
A:  Yes. 

Q:  I received my online order but I was shipped the wrong item.  What should I do?
A:  Please contact us by phone or at info@franksmusiccentre.ca to notify us of the error and we will arrange to have it picked up.  Once we receive the returned order we will send out the appropriate item.

Q:  Can I return my online order to my local FMC?
A:  Yes.  Just bring a copy of your receipt to FMC and will be able to assist you.

Q:  How long do I have to return my online order item?
A:  All purchases may be returned within 15 days of delivery - 15% re-stocking fee on new items, 
The item must be in new condition, complete with all of the original packaging.  Exceptions - special orders, computer software, print music, harmonicas, and earplugs/in-ear monitors. Any items purchased as a Christmas gift after November 1st will be accepted for return until January 15th.  Returns can be made at your local retail location, or please contact us to arrange a return.

Q:  Can I trade-in my old equipment and instruments?
A:  Yes.  Trade-ins are only available at the in-store level.  Please contact your local store for more details